Accessibility statement

Using this website

This website is run by Buckinghamshire Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of the website link to old county and district council websites. Some of these websites are not fully accessible. Please see the accessibility statements for each of these websites:

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email

We’ll consider your request and get back to you within 20 working days.

How we tested this website

We will be testing this website with the Shaw Trust in April 2020. The results of testing will be published here when they are available.

Technical information about this website’s accessibility

This website has been designed to be accessible. We aim for our website to conform to level AA of the W3C WCAG 2.1 AA standards, using the guidelines detailed on These guidelines explain how to make web content more accessible for people with disabilities and ensure a positive user experience for all website visitors.

Our website has been built with Wagtail using code compliant with W3C standards. The site is responsive and displays correctly in current browsers. Using compliant HTML/CSS code means future browsers will also display the site correctly.

What we’re doing to improve accessibility

This statement was originally prepared on 31 March 2020.

We monitor accessibility using automated and manual checks. We also test this website regularly with real users.

We will be working with the Shaw Trust in April 2020 to identify any issues. We will use this information to develop an accessibility roadmap that will show how and when we plan to make improvements on this website.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or thing we’re not meeting the requirements of the accessibility regulations, email the Digital Team at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

You can contact our customer service centre.

Telephone: 01296 395000

If you can’t hear or speak on the phone we provide a text relay service: 18001 01296 395000